HP Hiring Freshers For Technical Support Role

HP Hiring Freshers For Technical Support Role

Company :- HP

Job Role :- Technical Support

Job Location :- Bangalore

Qualification :- B.E/B.Tech/Any Degree

Experience :- Any Graduate Candidate Can Apply

Responsibilities :-

• Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
• Begin to proactively assist customers to avoid or reduce problem occurrence.
• Work is often reviewed by Supervisor or Team Lead.

Knowledge and Skills :-

• Articulate in excellent written and verbal communication skills.
• Experience in customer facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
• Demonstrated problem solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, e- support, e-chat, or similar.
• Familiarity with computer technology.
• Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.