Mphasis Hiring Freshers For Technical Support Engineer

Mphasis Hiring Freshers For Technical Support Engineer

Company: Mphasis

Job Role: Technical Support Engineer

Job Location: Bangalore 

Experience Required: 0-3 years

Eligibility:

• B.Tech, Any Degree
• 2021, 2022, 2023 Batches Eligible

Job Description

 Primary Skills:

1. Provide professional remote technical support services for end users.

2. Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

3. Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance

4. Special cases are upgraded in time, and cooperate with other teams to solve user problems

5. Clearly and completely record case information in the system according to the process

6. Find out the user's usage needs and recommend upgrading products and configurations to improve the users experiences.

Requirement:

 1. Excellent english communication skills, no special accent ( Neutral Accent ) , proactive work attitude, strong sense of responsibility and learning ability.

2. Should be flexible for rotational shifts.

3. Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

4. Knowledge in customer support.

Skills

PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 90 

SECONDARY COMPETENCY : Communication Skills 

SECONDARY SKILL : Communication Skills 

SECONDARY SKILL PERCENTAGE : 5 

TERTIARY COMPETENCY : Unified Communication 

TERTIARY SKILL : Office Telephony TERTIARY SKILL PERCENTAGE : 5

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