UNISYS is hiring freshers for UNISYS Role

UNISYS is hiring freshers for UNISYS Role

Name of Company :- UNISYS

Job Role :- IT Support

Eligibility:

Any graduate or Freshers

Willingness to work in 24/7 environment and rotational shift

Responsibilities:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight

Skills, Experience & Qualifications: Fresher

You will be successful in this role if you have:

Key Skills:

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7)

Minimum Education Required:

• A minimum qualification any Engineering and Non-Engineering Graduates (2020 and 2021 Batch)
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level