Tech Mahindra Hiring For Technical Support | WFH Job

Tech Mahindra Hiring For Technical Support | WFH Job

Company Name: Tech Mahindra

Job Role: Technical Support

Job Location: Remote (WFH)

Qualification: BE, B.Tech, ME, M.Tech, BSC, BCA, MCA

Batch: 2019, 2020, 2021, 2022, 2023

Salary: 3 - 4.75 LPA

Experience: Freshers & Experienced

About Company:-

Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to rise. It is a USD 5.1 billion organization with 145,000+ professionals across 90 countries, helping 1190 global customers, including Fortune 500 companies. Tech Mahindra is focused on leveraging next-generation technologies, including 5G, Blockchain, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers.

Role Outline:-

Working within one of the organisations campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.

Key Responsibilities:-

• Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
• Follow-up/ update ticket for every call to ensure timely closure.
• Call ownership, drive to resolution and communication with customer.
• Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
• Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
• Proactive monitoring & Perform documented Escalation process.
• Troubleshooting on Application Support (Off Shelf or Customized)
• Troubleshooting on Printers & MFDs
• Troubleshooting on VPN software and Collaboration tools
• Troubleshooting on Password Reset tools and Remote Control tools
• Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
• Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
• Interaction with internal and external stakeholders
• Experience Essential

Exposure to similar role for a minimum of 6 months.

Experience Desirable:-

• 1 year or more experience in similar role.
• Experience on Desktop support, application support
• Exposure on ITSM ticketing tools
• Working knowledge of ITIL framework.

Interview rounds:

1. HR Screening Round

2. Technical Round

Note :- This is work from Home Job but for training you have to be NOIDA for 1 month.

Selection Process For Drive:-

Application Screening

Online Assessment

Technical Interviews

HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:- CLICK HERE