NTT DATA Hiring As Service Desk Associate

NTT DATA Hiring As Service Desk Associate

Company Name: NTT DATA

Job Role: Service Desk Associate

Job Location: Bangalore, India

Qualification: BE/BTech/BCA/BSC/Diploma

Batch: 2021, 2022, 2023, 2024

Salary: 4 LPA

Experience: Freshers & Experienced

About Company:-

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

Key job responsibilities:-

• Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
• Uses Managed Services product and process knowledge along with discretion to respond to tickets
• Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Flag the need for such content, when relevant articles are not available
• Provide timely updates to clients, when requested, on any pending requests or tickets.
• Work closely with resolver groups, and other functions, to ensure timely updates are sent to the client
• Produce breach and aging reports for tickets opened by the service desk
• Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement
• Use sound judgment to escalate an issue to a higher level
• Ensure that a professional level of service quality is maintained and that clients are satisfied

Knowledge, Skills and Attributes:-

• Ambitious self-starter passionate about IT with the ability to work under guidance Ability to use sound judgment to escalate an issue to a higher level
• Methodical in approach to ticket resolution
• Demonstrates ability to interact with a variety of stakeholders
• Demonstrates required integrity to ensure excellent client service and retention
• Demonstrates the attributes of professionals
• Excellent attention to detail and client focussed
• Strong and effective verbal and written communication skills
• Ability to work in 24X7 shift structure, based on a defined roster
• Familiar with basic ITIL concepts
• Basic knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset

Academic Qualifications and Certifications:-

• General Qualification in Technology (Technical Diploma) or equivalent
• India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
• Basic ITIL know-how is preferable

Required Experience:-

• Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Selection Process For Drive:-

• Application Screening
• Online Assessment
• Technical Interviews
• HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:- CLICK HERE