HP Hiring For Poly Technical Support Associate

HP Hiring For Poly Technical Support Associate

Company Name: HP

Job Role: Poly Technical Support Associate

Job Location: Bangalore, India

Qualification: BE/ B. Tech, M.E/ M. Tech/ MCA

Batch: 2022, 2023, 2024

Salary: 3.5 - 5 LPA

Experience: Freshers & Experienced

About Company:-

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

The role:-

• Poly is seeking a qualified candidate who can work as a 1st Level Technical Support Representative. 
• Candidates with basic computing knowledge will be preferred for initial troubleshooting with customers and partners. 

Key Responsibilities:-

• Creates Cases within supplied Customer Relationship Management (CRM) system 
• Provides direction to customers promoting online self-service and web based solutions 
• Work with customers in a phone based remote role, e- support, e-chat, or similar environment 
• Escalates unresolved customer issues to Tier 2. 
• Manages and updates customer issues and requirements and responds in a timely manner 
• Proactively assists customers and takes ownership of issues assigned and handled. 
• Achieves specified performance goals 
• Ready to learn and upskill to advance technical role. 
• Adaptive to night shift without any persistent ailment or hindrance to work-life balance. 

As a person you feel confident with: 

• Problem solving and troubleshooting skilled  
• Customer Focused  
• Self-driven and independent and able to manage own time, goals & objective  
• People oriented and a team player  
• Strong communication skills, ability to build and maintain internal and external relationships  
• Ability to work and perform under pressure 

Selection Process For Drive:-

• Application Screening
• Online Assessment
• Technical Interviews
• HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:- CLICK HERE