Cognizant Walk-in Drive 2024 Hiring For Semi Voice Process Role

Cognizant Walk-in Drive 2024 Hiring For Semi Voice Process Role

Company Name:- Cognizant

Job Role:- Semi Voice Process

Qualifications:- Any Graduate

Experience:- 0 – 5 years

Location:- Hyderabad

Walkin Date:- 22nd March 2024, 10.00 AM - 12.00 PM

Salary:- Disclosed

Industry Type:- BPO / Call Centre

Department:- Customer Success, Service & Operations

Employment Type:- Full Time, Permanent

Role Category:- Voice / Blended

Category:- Walkin

Job description:-

Important: *Please note that people who are attending the Walk-in interview to mention the Recruiter name as "Bhavana" on the CV*

Role: You will need to extract relevant information on Activities, Events and Topics related to Points of Interest / businesses, in-line with provided Training and Policy Guidelines and further manage the process metrics on a daily / weekly and monthly basis.

Key Responsibilities:-

• Conduct thorough secondary research to comprehend various resources for information extraction related to activities and events of the given business.
• Read User reviews and extract the activities that can be performed for those Points of interest or Place topics.
• Refer images and videos to extract activities related to that Place topic.
• Evaluate activities and events, and categorize them into different buckets based on instructions
• Identify relevant / irrelevant aspects related to business category, reviews, queries, etc. used for comparing and rating a place.
• Making sure the tasks allotted are completed within the defined SLA/TAT time.
• Should be able to work independently and understand his/her performance metrics for improvement opportunities.

Skills required:-

• Communication: English communication skills and interpersonal skills.
• Mandatory competency: Good English comprehension with Logical Ability, Data Interpretation.
• Reading and Comprehension: Person should be able to read and comprehend content given, and establish context with the given task.
• Research skills: Ability to conduct thorough research using Google platform on a variety of pages related to the POIs being evaluated. This includes being able to identify credible sources of information, evaluate the quality, and summarize complex information in a clear and concise way.
• General Awareness: Candidate should have awareness on consumer services such as food & beverages, restaurant, leisure activities, lifestyle and entertainment domains.
• Work timings: Should be able to work in different shifts and locales depending on the business requirement.
• General skills: Attention to detail and accuracy, proficient with computers and MS office / equivalent platforms.

Qualification & Work Experience:-

• Graduate Level (Bachelors Degree)
• 0-5 years of experience (with preference to experience in fields related to research, creative writing, local reviewers, etc)

Interview Location:-

Building 12A, Raheja Mindspace, First floor, Madhapur Rd, HITEC city, Hyderabad, Telangana 500081.

Contact - Bhavana 

More Details:- CLICK HERE

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