Citi Hiring As Officer Chat Operations

Citi Hiring As Officer Chat Operations

Company Name: Citi

Job Role: Officer Chat Operations

Job Location: Pune, India

Qualification: BE/BTech/ME/MTECH

Batch: 2021, 2022, 2023, 2024

Salary: 6 - 11 LPA

Experience: Freshers & Experienced

About Company:-

Citi began operations in India over a century ago in 1902 in Kolkata and today is a significant foreign investor in the Indian financial market. As promoter-shareholder, Citi has played a leading role in establishing important market intermediaries such as depositories, credit bureau, clearing and payment institutions.

Responsibilities:-

• Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
• Follow-up on all customer requests via chat and email
• Maintains detailed knowledge of product and service offerings to customers
• Analyzes risk areas and identify solutions to meet customer's needs
• Ensuring Information security for sensitive data
• Helps to teach our customer how to self-service through our internet website
• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments/projects as given by the Team Lead/Manager
• Apply professional attitude and image for all internal and external customers
• Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Qualifications-External:-

• Overall 0 - 3  years of relevant experience
• Sound presentation and analytical skills
• Strong problem solving skills and detail-oriented
• Graduate in any stream, masters degree is not a mandate

Preferences:-

• Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
• Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
• Must possess good analytical skills
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Persuasiveness and a willingness to resolve customer queries
• Prior experience working in a customer service/customer support space for international market is highly preferred.
• Prior experience in email/chat process highly preferred
• Experience working in a retail banking space is highly preferred.

Shift of operations:-

• US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

Selection Process For Drive:-

• Application Screening
• Online Assessment
• Technical Interviews
• HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:- CLICK HERE