Capgemini Hiring As Contact Support Group (CSG) | Freshers Jobs

Capgemini Hiring As Contact Support Group (CSG) | Jobs For Freshers 2024 | Capgemini Recruitment 2024

Company Name: Capgemini

Job Role: Contact Support Group (CSG)

Job Location: Noida, India

Qualification: BE/BTech/BSC/BCA/BA

Batch: 2023

Salary: 3.25 Lacs (3 LPA + 25k one-time incentive)

Experience: Freshers

Last Date To Apply: 18th March 2024

About Company:-

Capgemini partners with companies to transform and manage their business by unlocking the value of technology. As a leading strategic partner to companies around the world, we have leveraged technology to enable business transformation for more than 50 years.

Job Description:-

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
• Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
• Service Delivery – Its our service to the customer and delivering what is expected
• Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
• CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
• Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
• Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
• Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet - troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
• Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:-

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Qualification:-

• Candidates must have completed any 3-year diploma / graduation in 2023 only
• Note: This drive and these positions are currently open for Women Candidates only

Selection Process For Drive:-

• Application Screening
• Online Assessment
• Technical Interviews
• HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:- CLICK HERE