Freshworks Hiring IT Graduates As Business System Analyst

Freshworks Hiring IT Graduates As Business System Analyst

Company: Freshworks

Job Role: Business System Analyst

Qualification: BE/B.Tech/BCA/BSC/MCA Or Related

Batch: 2020, 2021, 2022, 2023, 2024

Salary: 4 - 6 LPA

Job Location: Chennai/Remote

Experience: Freshers /Experienced

About Company Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description:-

• As a Business System Analyst at Freshworks, you will be an integral part of our ESM team,
• focusing on handling service requests and incidents. This role offers a fantastic opportunity for a dynamic individual to kickstart their career in the exciting world of Enterprise Service
• Management and learn Freshervice product features to increase efficiency including exposure to internal AI tools

Responsibilities:-

• Service Request Management:
• Receive and process service requests promptly and efficiently.
• Collaborate with team members to ensure timely resolution of service-related issues.
• Maintain accurate documentation of service request workflows and resolutions
• Incident Handling:
• Respond to incidents reported by users, providing initial analysis and diagnosis.
• Escalate incidents to senior team members or appropriate teams when necessary.
• Work towards swift incident resolution to minimize business impact.
• Communication and Collaboration:
• Communicate effectively with end-users to gather necessary information for incident resolution.
• Collaborate with cross-functional teams to ensure a smooth flow of information and quick issue resolution.
• Documentation:
• Maintain detailed documentation of incident reports and resolutions.
• Contribute to the creation and improvement of standard operating procedures.
• Continuous Learning:
• Stay updated on industry best practices and emerging trends in Enterprise Service
• Management and Freshservice features
• Actively participate in training programs and skill development sessions.

Qualifications:-

• Bachelor's degree in IT, Computer Science, or a related field.
• Strong passion for IT service management and incident resolution.
• Excellent communication skills, both verbal and written.
• Ability to learn quickly and adapt to a fast-paced environment.
• Basic understanding of ITIL framework is a plus.

Selection Process For Drive:-

Application Screening

Online Assessment

Technical Interviews

HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:-