Amazon is hiring for Seller Support Associate | Apply Now

Amazon is hiring for Seller Support Associate | Apply Now

Company : Amazon

Job Role : Seller Support Associate, Vendor

Location : IND, TS, Hyderabad

SALARY : Disclosed

JOB DESCRIPTION:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Education Required:

• Education: Any Graduation (other than BE, BTech and MBA Freshers)
• Language: English

Skills:

BASIC QUALIFICATIONS:-

– 1+ years of customer service experience

– 1+ years of driving process improvements experience

– Speak, write, and read fluently in English

– Experience with Microsoft Office products and applications

– Experience with Excel

– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

– Education: Bachelor Degree in any discipline with 0-10 years of experience.

– Required the candidates to work on live channels Chat, Phone & Email as per business requirement.

– Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. · During the first four months (Training & Transition) no unplanned leaves are allowed.

– Candidates who are based in the below locations should only apply: Hyderabad

PREFERRED QUALIFICATIONS

- Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English

- Experience within a customer service environment preferred.

- Committed seller advocate, drive process & tool improvements.

- Enthusiasm and strong self-motivation.

- Strong prioritization and time management skills with a high degree of flexibility.

- Embrace change with flexibility and good grace.

- Demonstrate sense of urgency for contact response time in the face of variable workflow.

- Demonstrates effective communication, composure and professional attitude

- Exemplary performance record, particularly with regard to quality & productivity

- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

All candidates can apply for the Off-Campus Recruitment Drive 2024, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:-