IBM Hiring For Technical Support Engineer Role

IBM Hiring For Technical Support Engineer Role

Company: IBM

Job Role: Technical Support Engineer

Qualification: Bachelor’s degree, Masters degree

Batch: 2021, 2022, 2023

Salary: 4 LPA & Above

Job Location: PAN India

Experience: Freshers & Experienced

About Company:

IBM, or International Business Machines Corporation, is a globally renowned technology and consulting company with a history spanning over a century. Founded in 1911, IBM has played a pivotal role in shaping the information technology industry. The company is a leader in developing and providing hardware, software, and services, ranging from mainframe computers to artificial intelligence solutions. IBM has been at the forefront of innovation, contributing significantly to advancements in computing, data analytics, cloud computing, and quantum computing. With a commitment to research and development, IBM continues to be a key player in addressing complex business challenges and driving technological progress on a global scale.

Role and Responsibilities:

• We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. 
• Consultants function as integrators between business needs and technology solutions. 
• Efforts will directly impact the value realized by the customer and the ultimate success of the relationship.
• This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions.
• If you have the passion and energy to work in an entrepreneurial and fast paced environment, you are the person we are looking for!

Required Technical and Professional Expertise:

• Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
• Operational management of clients (e.g. helping loading new data,
• maintaining and validating dashboard/report outputs, etc…)
• Build and maintain excellent relationships with clients and achieve the
• highest level of customer satisfaction.
• Work as part of our extended support team in a startup atmosphere, doing
• whatever it takes to exceed customer expectations.
• Use your business and technical analysis skills and knowledge of IT
• environments to solve complex issues and promote best practices.
• Collaborate with other departments in the company to achieve customer satisfaction.

Preferred Technical and Professional Expertise:

• Knowledge and application of relational database concepts.
• Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
• Experience with Cloud computing (AWS/Azure/GCP)
• Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
• Skilled at completing technical design via iterative mockups.
• Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
• Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
• Strong analytical and problem solving skills.
• Strong skills in data analysis/manipulation.
• Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
• Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
• Client-focused attitude — a customer advocate.
• Team player with solid communication and presentation skills.

            

Selection Process For Drive:-

Application Screening

Online Assessment

Technical Interviews

HR Interview

All candidates can apply for the Off-Campus Recruitment Drive 2023, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:-