Accenture Biggest Off Campus Direct Hiring 2023 | 2022 | 2021-2018 Batch | New Associate - IT Help Desk | Any Graduation

Accenture Biggest Off Campus Direct Hiring 2023 | 2022 | 2021-2018 Batch | New Associate - IT Help Desk | Any Graduation

Company: Accenture

Job Role: IT Customer Service New Associate - IT Help desk

Qualification: BE | BTech | ME | MTech | MCA | BCA | MSC | BSC | MBA.

Branch: Any Branch or Stream Eligible.

Batch: 2023 | 2022 | 2021 | 2020 | 2019 | 2018 Pass-outs Batch Only.

Salary: INR 5,50,000 - 6,50,000

Job Location: Bengaluru, India.

About Company:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. 
• You will also be responsible for closing the fault and complaints within SLA's. 
• You will be working as a part of IT Help desk team assisting in application related technical issues. 
• You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support. 
• This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?:

• Problem-solving skills
• Ability to establish strong client relationship
• Ability to work well in a team
• Written and verbal communication
• Ability to manage multiple stakeholders

Roles And Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Other Details:

• Skill required: IT Help desk - Customer Service Technology Support
• Designation: IT Customer Service New Associate
• Job Location: Bengaluru
• Qualifications: Any Graduation
• Years of Experience: 0 to 1 years

All candidates can apply for the Off-Campus Recruitment Drive 2023, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:-