Mphasis Off Campus Drive 2024 | 2023 | 2022 | 2021 | 2020 Batch | Tr Customer Support Officer Role | Any Graduate

Mphasis Off Campus Drive 2024 | 2023 | 2022 | 2021 | 2020 Batch | Tr Customer Support Officer Role | Any Graduate

Company: Mphasis

Job Role: Tr Customer Support Officer

Qualification: BE | BTech | ME | MTech | MCA | BCA | MSC | BSC | MCA | BA | MA

Job Location: Pune/Mangalore

Batches: 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 Batch Only.

Salary(CTC): INR ₹ 4,50,000 - 6,50,000 L.P.A

Who are we looking for?

• Graduate freshers with excellent communication skills
• Analytical skills

Technical Skills:

• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills – Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Typing Speed 30 WPM

Process Skills:

• Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
• Record interaction using client system with proper classification
• Refer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests

Behavioural Skills :

• Positive energy
• Positive attitude
• Self learner

About Mphasis:

Mphasis Limited is an Indian multinational information technology services and consulting company based in Bengaluru. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services.

All candidates can apply for the Off-Campus Recruitment Drive 2023, they may apply for this position by clicking on the link given below before the link expire:

Registration Link:-