Compucom off campus drive for freshers & experience | service desk tech

Compucom off campus drive for freshers & experience | service desk tech

Company: Compucom

Degree: Btech, Degree Candidates are eligible

Passing year: 2021, 2022, 2023

Criteria:

1. Any Fresher Graduate can apply. (Technical or Non-Technical)

2. Should be comfortable to Work from Office in rotational Night Shifts

3. Should have excellent English Communication Skills.

4. Should be Basic understanding of Troubleshooting, VPN, Active Directory etc.

Job Role:

1. Opens, logs, prioritizes, assigns, and closes calls logged.

2. Asks the End User for all relevant information concerning the call made or issue reported.

3. Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon

Service Level for First Call Resolution.

4. Routes the enquiries to Resolver Groups as appropriate.

5. Re-routes misdirected calls.

6. Escalates tickets which have not been resolved by SD.

7. Provides status and updates on tickets to authorized users.

8. Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not

resolved to their satisfaction.

Benefits:

1. A culture comprised of diverse, global teams who have a passion for collaboration and client

service.

2. A competitive salary and scope for further advancement

3. State-of-the-art engineering solutions - working at Enterprise Bot is a refreshing mix of

purpose, challenge, and fun