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Wipro Hiring Fresher For Customer Service Representative

Wipro Hiring Fresher For Customer Service Representative

Company :- Wipro
Job Role :- Customer Service Representative

Qualification :- BE, B Tech, B Com, B.A, BCA, BBA, BHM, BSc & BSc IT

Branch :- Any Branch

Batch :- 2018, 19, 20, 21, 22

Salary :- INR 3.36 LPA*

Experience :- Fresher (0 – 2)

Job Location :- Noida

Qualifications :- 
  • Graduates in B Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math’s Hons & Eco Hons)
  • Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
  • Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

Roles & Responsibilities :-
  • Experience 0- 2 yrs
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MS Office
  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program**
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day work week
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement
  • Depends on Process/Client alignment

Your Impact as a Customer Service Representative :-
  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements

Registration Link :-

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