Wipro Hiring Fresher For Customer Service Representative
Company :- Wipro
Job Role :- Customer Service Representative
Qualification :- BE, B Tech, B Com, B.A, BCA, BBA, BHM, BSc & BSc IT
Branch :- Any Branch
Batch :- 2018, 19, 20, 21, 22
Salary :- INR 3.36 LPA*
Experience :- Fresher (0 – 2)
Job Location :- Noida
Qualifications :-
- Graduates in B Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math’s Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
Roles & Responsibilities :-
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement
- Depends on Process/Client alignment
Your Impact as a Customer Service Representative :-
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
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