CSS CORP Hiring Freshers For Technical Support Engineers

CSS CORP Hiring Freshers For Technical Support Engineers

Company :- CSS CORP

Job Title :- Technical Support Engineers

Job Location :- Hyderabad/Chennai/Bangalore

Number of Openings :- 100+

Eligibility :- 2021/22 passing out graduates can apply

Roles and Responsibilities :-

• Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
• Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
• Uses troubleshooting techniques to identify network related issues
• Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
• Help employees with access & account issues based on defined/documented guidelines, policies and procedures
• Attends required technical training sessions and makes effective use of KBs to address issues efficiently
• Complies with schedule adherence to ensure the overall service level targets are achieved
• Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary) :-

• Excellent communication skills
• Good customer service skills, multitasking and leadership skills
• Ability to adjust quickly to the changing priorities and make quick decisions with limited information

Registration Link :-