Hexaware Hiring Freshers For Infrastructure Management Support (IMS) | 2022 Batch

Hexaware Hiring Freshers For Infrastructure Management Support (IMS) | 2022 Batch

Company Name :- Hexaware

Job Role :- Infrastructure Management Support (IMS)

Academic Criteria :- 

• 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
• No Live backlogs at the time of registration
• BSc (CS/IT/Electronics) & BCA

Year of Passing :- 2022 Pass out

Work Location :- Mumbai/Pune/Chennai & Noida

CTC & Stipend :- 3LPA & 15k for 3 months stipend amount

Service Agreement :- 2yrs – 2 Lakhs

Job Description :- 

1. Excellent verbal and written communication in English is must 

2. Should have basic knowledge on ITIL process and international Client 

handling over the phone and email

3. Meet established service level metrics for call response, technical 

support and customer service

4. Provide Help Desk Support for End users and Level 1/2 support of IT 

Infrastructure and Applications

5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer 

ticket queues for assignment, follow-up and resolution

6. Follow and complete IT Service desk opening and closing checklists

7. Research and update knowledge base for solutions that can be used to 

provide first call or contact resolution

8. Perform installation/troubleshooting/configuring of MS outlook Client, 

MS Office, Applications software, Antivirus Software, Internet explorer 

and basic network troubleshooting

9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, 

Team viewer etc..(It’s an optional) to troubleshoot and resolve end-

users laptops, desktops.

10. Provide follow-up service to End-users to ensure that service provided by 

Help Desk has addressed their needs in a timely and efficient manner

11. Candidates should be open to work in 24*7 shifts environment

Application Deadline : 23 June 2022 11:59 PM