PhonePe Recruitment 2024 | Latest Jobs In Telugu

PhonePe Recruitment 2024 | Latest Jobs In Telugu

Company Name: PhonePe

Job Role: Advisor, Trust and Safety

Job Location: Bangalore, India

Qualification: Any Graduate/Any Degree

Batch: 2021, 2022, 2023, 2024

Salary: 40,000 Per Month

Experience: Freshers & Experienced

Employment Type: Full-Time

Job Description:-

• Advisor, Trust and Safety - (Work From Office)

Company Name:-

• This notification was issued to us by PhonePe.

Job Role:-

• Through this notification, the jobs are being filled in the Advisor, Trust and Safety section.

About the role:-

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:-

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Ideal candidate should:-

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 - 2 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:-

• Your lunch is on us!
• 5 day working week (2 rotational week off)

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Centre, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Selection Process:-

• Submit the online registration
• Screening of applications
• Online assessment
• Technical interview
• HR interview
• Offer letter

How to Apply:-

Apply online only on company website. Only those who have applied will be interviewed and those who will be selected will be given the job.

For more information you can click on the link given below.

Registration Link:- CLICK HERE