HCL Hiring Freshers For Engineer Product Support/Analyst

HCL Hiring Freshers For Engineer Product Support/Analyst

Company :- HCL

Job Role :- Engineer Product Support/Analyst

Eligibility Criteria  :- 

Experience :- 0 to 4 year(s) of experience

Batch :- 2017/18/19/20/21/22

Salary :- 2,75,000 - 4,75,000 P.A.

Education  :- Any Graduate

Responsibilities :-

• Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc.
• Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
• Work along with publishers on accounts to enable features and to resolve UI related issues.
• Able to work independently and efficiently to meet defined SLA.
• To consistently meet or exceed all agreed quality parameters as defined for the process.

Skill requirement  :- 

• Must have working knowledge of HTML, Javascript & CSS.
• Familiarity with ad operations, ad optimization and monetization tools.
• Using tools for debugging.
• Basic understanding of Digital Marketing / work experience in digital marketing is preferred.
• Excellent English communication skills, both written and verbal.
• Previous experience in E-mail and Chat support.
• Ability to work on complex troubleshooting scenarios under stringent deadlines.
• Willingness to work in a 24/7 environment
• Positive frame of mind, open to feedback and must be able to perform under pressure
• Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture, DFP, etc)
• Previous experience in tech-support or tools/applications development domains will be an advantage
• Experience in Digital Marketing and Campaign Management is an advantage but not a must have.
• Prior experience in any google process is an added advantage.
• Freshers with good knowledge in HTML, CSS and JS can apply.