Amazon Hiring For IT SUPPORT ASSOCIATE Role

Amazon Hiring For IT SUPPORT ASSOCIATE Role

BASIC QUALIFICATIONS

• 10 + 2 / Diploma / Graduate
• Strong verbal and written English communication skill.
• Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
• The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities.
• Able to apply critical thinking to determine next steps needed to resolve contacts.
• Ability to empathize with and prioritize internal customer needs.
• Display a commitment to quality and strong multi-tasking skills.
• Adherence to shift schedules and timeliness are key requirements.

PREFERRED QUALIFICATIONS

• Strong soft skills to deal with varying forms of communications
• The ability to decipher technical terminology and explain in laymen’s terms to your customer
• Able to effectively create trouble tickets that are clear and concise to the issue and resolution
• Be able to think in logical steps to resolve the issue at hand
• Able to adapt to fast paced environment
• Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Salary: 2-3 lakhs per annum

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